Payment Terms

Last Updated: July 22, 2026

Welcome to Hezipop. We are committed to providing customers with a clear, secure, and reliable payment experience.

This Payment Policy explains the payment methods available on our website, the currency used for purchases, payment authorization, billing verification, payment security, refunds, and other payment-related terms.

This policy applies to purchases made through www.hezipop.com.

1. Accepted Payment Methods

Depending on customer eligibility, location, device, browser, payment account, and order details, the following payment methods may be available during checkout:

• Shop Payment Options: Shop Pay and Shop Pay Installments.
• Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro, and UnionPay.
• Digital Wallets: Apple Pay and Google Pay.
• Alternative Payment Method: PayPal.

The payment methods displayed during checkout are the official payment options available for a particular transaction. A payment method listed above may not appear for every customer or every order.

All payments must be successfully authorized before an order can be prepared, fulfilled, or shipped.

Cryptocurrency Notice: Cryptocurrency payments, including USDC, are not currently enabled or accepted by Hezipop.

2. Shop Pay Installments

Shop Pay Installments may be offered to eligible customers for qualifying orders when the option is displayed during checkout.

Availability is subject to eligibility checks and may depend on factors including:

• The customer’s country or region;
• The customer’s billing address and payment method;
• The order amount and products included in the order;
• The customer’s Shop Pay account status; and
• The requirements of the applicable installment provider.

Available payment schedules, any applicable interest or financing charges, eligibility requirements, and other installment terms will be presented during checkout before the customer confirms the transaction.

Hezipop does not determine installment eligibility and cannot guarantee that a customer or order will be approved. Shop Pay Installments and its applicable lending or financing partners are responsible for approval, repayment schedules, and installment account management.

If Shop Pay Installments is not displayed during checkout, it is not available for that transaction.

3. Currency and Pricing

The primary currency used on our website is United States Dollars (USD).

The currency and final amount displayed during checkout are authoritative for your transaction.

If your payment account is issued in a currency other than the checkout currency, your bank, card issuer, or payment provider may apply:

• Currency conversion rates;
• Foreign transaction fees;
• Cross-border payment fees; or
• Other provider-imposed charges.

These charges are determined by your financial institution or payment provider and are not collected or controlled by Hezipop.

4. Checkout Total, Taxes, and Shipping Charges

The total amount displayed at checkout may include:

• Product prices;
• Discounts or promotional adjustments;
• Applicable taxes or other charges displayed at checkout; and
• Any applicable shipping charges.

Hezipop currently provides Free Standard Shipping ($0) to destinations enabled for delivery on our website, unless a different charge is clearly displayed during checkout.

For cross-border orders, import duties, import VAT, customs charges, or similar government-imposed fees may apply depending on the destination and applicable regulations.

Any applicable amount collected by Hezipop will be displayed during checkout. Charges not displayed or collected at checkout may be assessed separately by local authorities or service providers where applicable.

Customers should review the complete order total before confirming payment.

5. Payment Processing and Security

Our online store and checkout are powered by Shopify and supported payment providers. Payment details are processed through the applicable checkout and payment systems.

Hezipop does not store your complete credit card or debit card number on our website or business systems. Full payment credentials are handled by the applicable payment provider according to its own security procedures.

6. Billing Verification and Fraud Prevention

To help protect customers and prevent unauthorized transactions, the billing information entered during checkout should match the information associated with the selected payment method.

We or our payment providers may review an order if:

• The payment cannot be authorized;
• The billing information is incomplete or appears inaccurate;
• The transaction is flagged by fraud-prevention systems;
• The order shows unusual or potentially unauthorized activity; or
• Important order or customer information cannot be verified.

We may contact you to request additional information when reasonably necessary. An order may be delayed or cancelled if payment or order details cannot be verified.

7. Payment Authorization and Temporary Holds

When you place an order, your payment method may be authorized immediately. Depending on your bank or payment provider, a temporary authorization hold may appear before the transaction is fully captured or completed.

An authorization hold is not always a separate completed charge. The time required to release an unused authorization is determined by your bank or payment provider.

8. Failed or Declined Payments

If your payment is declined or unsuccessful, please:

• Confirm that your payment information was entered correctly;
• Verify that your billing address matches your payment account;
• Check your available balance or payment limit;
• Contact your bank or payment provider for further information; or
• Use another payment method displayed during checkout.

Orders associated with failed or declined payments will not be processed until a valid payment is successfully completed.

9. Pending or Duplicate-Looking Transactions

In some cases, an unsuccessful payment attempt may temporarily appear as pending on your account. Multiple payment attempts may also result in more than one temporary authorization appearing in your transaction history.

If you believe you have been charged more than once, please check whether the transactions are completed charges or pending authorizations and then contact us with your order number and relevant transaction details.

Please do not send complete card numbers, account passwords, one-time verification codes, or card security codes when contacting us.

10. Order Confirmation

After a successful checkout, an order confirmation will be sent to the email address provided with your order.

An order confirmation acknowledges that we have received your order. It does not mean that the order has been shipped.

A separate shipping confirmation containing tracking information will be sent after the order has been processed and dispatched.

Please review your order confirmation and contact us promptly if you notice an incorrect shipping address, contact detail, product, size, or other order information.

11. Cancelled Orders and Refunds

Approved refunds are issued to the original payment method used for the order. Hezipop does not charge a restocking fee.

After a refund has been issued by Hezipop, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

If an order is cancelled before payment is fully captured, the transaction may be reversed as an authorization release instead of appearing as a separate refund.

If an order was paid through Shop Pay Installments, the applicable installment provider will apply an approved refund to the customer’s installment balance or repayment arrangement according to its terms. Hezipop does not control the installment provider’s repayment schedule or account processing time.

Return eligibility, return shipping responsibility, cancellation requirements, and refund conditions are explained in our Return & Refund Policy.

12. Chargebacks and Payment Disputes

If you believe that a payment is incorrect, duplicated, unauthorized, or connected to an unresolved order issue, you may contact our Customer Support team so we can review the transaction and provide available order information.

Contacting Hezipop first may allow the matter to be resolved more quickly, but nothing in this policy limits any right you may have to contact your bank, PayPal, payment provider, or another competent authority.

13. Contact Us

For questions about payments, billing, refunds, transaction security, or order charges, please contact us:

We aim to respond to customer inquiries within 24–48 business hours.