About Us

Welcome to Hezipop.

Hezipop is an independently operated UK online dress retailer based in North Shields, United Kingdom. Through our official website, https://www.hezipop.com/, we offer women’s dresses selected for everyday wear, social events, evening occasions, and other wardrobe needs.

Our goal is to make online shopping clear and dependable by providing useful product information, transparent store policies, secure checkout options, international delivery information, and accessible Customer Support.

Who We Are

Hezipop operates as an independent online retailer and sells products directly to customers through our website. We are not an online marketplace.

Unless an affiliation is expressly disclosed on the applicable product page, Hezipop does not claim to represent, manufacture for, or be officially affiliated with any third-party designer, manufacturer, retailer, or brand.

Our online store is powered by Shopify, which provides the e-commerce platform used to display products, manage checkout, process orders, and support store operations.

What We Offer

Our primary product category is women’s dresses. Available styles may include dresses for:

• Everyday wear
• Parties and social gatherings
• Evening occasions
• Seasonal events
• Other occasions described on the applicable product page

Available products, sizes, colours, materials, prices, and inventory may change over time. The applicable product page identifies the options currently available for purchase.

Clear Product Information

We make reasonable efforts to provide:

• Clear product descriptions
• Product photographs
• Available size and colour options
• Material and care information when available
• Current prices and applicable charges
• Shipping and return information

Product colours may appear slightly different because of device displays, lighting conditions, and normal product variations.

Because sizing may vary between products, customers should review the measurements and fit information displayed on each product page. When a product-specific size chart is provided, it takes precedence over our general Size Guide.

How We Handle Orders

Orders submitted through our website are reviewed and processed after successful payment confirmation. Our standard order processing time is 1–3 business days.

Depending on inventory and fulfilment arrangements, Hezipop may work with suppliers, fulfilment providers, payment providers, and logistics companies to help prepare and deliver orders.

These service providers support our store operations, while Hezipop remains the customer’s primary contact for product questions, order assistance, returns, and refunds.

After an order ships, a Shipping Confirmation email containing tracking information will be sent when tracking is available.

Shipping Information

Our primary sales market is the United States. We also ship to additional destinations that are enabled and accepted through our checkout.

The same Standard Shipping estimate applies to the destinations currently accepted through our checkout. Delivery times are estimates and may be affected by carrier delays, weather, public holidays, address problems, border procedures, or other circumstances outside our reasonable control.

The complete list of supported destinations and applicable delivery terms is provided in our Shipping Policy.

Payments and Checkout

Our primary store currency is United States Dollars (USD). Prices and the final transaction currency will be displayed before payment is submitted.

The payment methods currently enabled at checkout include:

• Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay
• Alternative Payment Method: PayPal

The payment options displayed during checkout are the methods available for the specific transaction. The availability of a digital wallet may depend on the customer’s device, browser, location, and account eligibility.

Payments are handled through Shopify and supported payment providers. Hezipop does not store complete payment card numbers on its own website servers.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.

Hezipop does not charge a restocking fee. No restocking or return-handling fee will be deducted from an approved refund.

For eligible returns based on size, fit, colour, style, personal preference, or another reason not caused by a product problem, the customer is responsible for return shipping costs.

Hezipop will be responsible for return shipping when:

• The customer received an incorrect item.
• The item arrived damaged.
• The product has a confirmed defect or quality issue.

Please contact Customer Support before mailing a return so we can provide the applicable return instructions and identify the package. Contacting us does not shorten or replace the applicable 30-day return period.

Where mandatory consumer rights apply, including rights available to eligible UK consumers, those rights are not restricted by our commercial return policy.

Our Commitment

We are committed to:

• Providing clear and reasonably accurate product information
• Displaying prices, delivery terms, and applicable charges before payment
• Maintaining accessible shipping, payment, return, privacy, and terms pages
• Responding to reasonable product and order inquiries
• Providing tracking information after shipment when available
• Handling eligible returns and refunds according to our published policy
• Using reasonable safeguards when handling customer information

Business and Contact Information

Store Name: Hezipop
Website: https://www.hezipop.com/
Business Type: Independently Operated UK Online Dress Retail Store
Primary Products: Women’s Dresses
Primary Market: United States
Business Address: 12 Marden Ave, Cullercoats, North Shields NE30 4PB, United Kingdom
Return Address: 12 Marden Ave, Cullercoats, North Shields NE30 4PB, United Kingdom
Support Email: hello@hezipop.com
Support Phone: +44 7912 568216
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for visiting Hezipop. We appreciate the opportunity to assist customers looking for dresses for everyday wear and special occasions.